Support and contact

I am a member but places still show as locked. How do I restore my membership?

Open the app's settings and tap Restore Purchases. Membership is tied to your Apple ID, so make sure the device is signed in to the same Apple ID you subscribed with. If it still does not restore, email us with the order number from your Apple receipt and we will sort it out.

How do I cancel my membership or free trial?

On your iPhone, open Settings, tap your name, then Subscriptions, then Flora & Fauna, and choose Cancel Subscription. Cancel at least 24 hours before a free trial ends and you will not be charged. Your membership runs to the end of the period you have paid for, and everything you recorded stays in your collection.

How do I get a refund?

Apple handles all payments and refunds for the Naturalist Society. Go to reportaproblem.apple.com, sign in with your Apple ID, find the charge, and choose Request a refund. Apple usually decides within a few days. We cannot issue refunds ourselves.

Does the app show adverts?

No. Flora & Fauna has no adverts and no advertising software of any kind, in the free app or anywhere else. If you ever see something that looks like an advert, it is not from us: email us a screenshot and we will look into it.

I got a new phone and my collection is gone.

If your old phone was signed in to iCloud, your collection is kept in your own iCloud account and comes back when you install the app on a new phone signed in to the same Apple ID. Open the app and give it a moment to sync. Without iCloud, the collection moves only through a normal iPhone backup and restore; we never had a copy. Your membership can always be restored from the app's settings.

How do I delete my data?

Open the app's settings and choose Erase Everything. That removes your collection from this device and from your iCloud. Deleting the app removes it from the device only. Nothing is held on our side, because nothing was ever sent to us. Erasing does not cancel a membership; do that in Settings, under your name, then Subscriptions.

The daily puzzle did not change today.

The daily puzzle turns over at midnight in your device's local time zone. If your device clock is wrong, or you crossed time zones, the app may show the previous puzzle until the new day begins locally. Force-quitting and reopening the app refreshes it.

Can I suggest a species?

Please do. New species arrive every month, and the queue is partly built from what players ask for. Email us the common and Latin name and, if you like, why it belongs in the folio.

Privacy and terms

How the app handles data, and what Apple handles for membership, is in theprivacy policy. The licence you play under, and how the subscription, free trial, renewal, restores and refunds work, is in theterms of use.